How do I book a stay at Deja View Mount Martha

To book you can click the contact us button, fill in the form and I will email you a quote. You can also email also at alex@dejaviewmountmartha.com.au or call me ( Alex) 0417 156 826

Please just let me know how many adults/kids, dates of stay and a little about your group e.g. family holidays, girls’ weekend, special occasion, needing a chef or corporate group etc

Upon accepting a quote, a deposit is required to confirm the booking within 3 days to hold dates. The balance is due 4 weeks prior.

Have you got any information about the area, tourist sites and attractions or places to eat?

We provide all our guests with a complimentary, comprehensive guide highlighting the best places to shop, dine, and explore during your stay at Deja View. There’s so much to see and do that many guests wish to extend their stay as soon as they arrive!

Our information guide is a guest favourite, and we regularly receive wonderful feedback about how helpful it is.

At the home, you’ll also find pamphlets showcasing local attractions and a detailed house manual to make your stay even more enjoyable.

What are check in out hours and how do I check in?

Check-in is at 3pm, and check-out is at 10am.

We can offer early check-ins and late check-outs when available, and we will confirm this closer to your stay. There is no additional charge, but it is subject to availability. If you require a guaranteed early check-in or late check-out, please let me know, and I’ll explore available options and any charges that may apply.

Check-in is via a key safe, or I can meet you in person when possible.

What payment methods are available?

When booking directly with us we accept EFT, Direct deposit, credit cards eg (Visa/Mastercard) or cash if needed

If you prefer to book via a booking platform, they will process the payments, and we generally receive payments once the guest has checked in.

What should I do if I need to change my booking?

Please just contact me as soon as possible if you need to alter your dates — we will always do our best to work with you.

If you need to cancel for a valid reason, we are happy to offer a refund or a date swap where possible, as we completely understand that life can be unpredictable.

For cancellations at very short notice, where it may be difficult to refill the booking, we recommend using travel insurance. In some cases, we may be able to offer a credit toward a future stay.

We truly are one of the good guys and always try to be flexible and fair whenever we can!

What should I do if something is damaged during my stay?

We completely understand that accidents can happen — so please don’t worry! We simply ask that you let us know as soon as possible so we can arrange for repairs or replacements right away, especially as we often have another group arriving shortly after your stay.

Minor damage, such as broken glasses or small appliance issues, is no problem at all — it’s considered normal wear and tear, and we usually have backups onsite ready to go.

For larger items that have been misused, there may be a deduction from your bond, but we’ll always communicate with you first.

Is it safe at Deja View Mount Martha?

Yes, we are family-friendly and located in a lovely, quiet street. For your peace of mind, we also provide an alarm system that you can activate during your stay. The property includes a lock-up double garage with internal access, as well as a remote-controlled security gate to ensure that all cars are kept secure.

For added security, CCTV cameras are installed in the outdoor areas. Please rest assured that there are no cameras indoors.

Can I have a party or event?

We are committed to complying with local regulations regarding noise and parking, and as such, we welcome groups seeking a peaceful and respectful stay. Typically, our guests include families with children, multiple family groups, business groups, and groups of friends.

We are proud to host many special occasions, such as 50th and 70th birthdays or intimate wedding gatherings. These celebrations are more than welcome, provided they are small, respectful affairs, like a relaxed lunch or dinner with close family and friends — often enhanced by one of our personal chefs.

To maintain a serene environment for all, we do not accept rowdy groups or events involving loud music. Our property is not suitable for younger party groups, bucks' parties, or similar events.

Do you accept Groups or Schoolies?

Groups under the age of 28 and Schoolies are not permitted without contactimg u sfirst to ensure we are a good fit. If no approval has ben given such bookings will be cancelled immediately. Please reach out before booking to ensure your group is suitable and we are a good fit.

This policy does not apply to families travelling with children under the age of 18.

Additionally, as part of our terms and conditions, the person who signs the booking form must stay at the property for the duration of the booking. This individual is solely responsible for the care of the property, its contents, and its surroundings.

What is the Mornington Peninsula Shires Short Term Rental Code of Conduct? 

In May 2018, the Council adopted the Short Stay Rental Accommodation Local Law, which sets clear guidelines for operating this type of accommodation. You can find full details of the local law here. We kindly ask that you familiarise yourself with these laws and follow the guidelines.

Our house rules stipulate that all outdoor areas (including the pool and balcony) must not be used after 10pm. Given the size of the property and the groups we typically host, we work hard to maintain positive relationships with our neighbours. This includes ensuring peace within the community, limiting noise, and controlling the number of cars on the premises.

We also do not permit additional guests beyond those originally booked. Please do not book for one guest and invite 20 people.